Terms & Conditions


Minor itinerary adjustments are free of charge. The company at its own discretion will determine the nature of any adjustments and alter the charges accordingly.

Waiting Time

The first 30 minutes of waiting time is automatically included in our charges, thereafter we charge 50p a minute waiting time to be charged to your card after the completion of the journey.


J21 LTD is insured for passenger travel. This insurance is for public liability and doesn't constitute a travel or baggage insurance.

We don't accept responsibilities for

Use of Vehicles

J21 LTD makes every effort to supply top quality vehicles. However, should such vehicles not be available, we reserve the right to provide a similar alternative vehicle - this hire shall be known as sub-contract or sub-hire.

Airport Collections

J21 LTD will endeavour to make your transfer as smooth as possible with up to date information from the airport via internet and sms text message services for arrival times. However, we cannot be held responsible for flight delays, luggage collection or immigration issues. We allocate a reasonable time in our scheduling for these issues but reserve the right to sub-contract any work we are unable to fulfil. In extreme circumstances, if we are unable to fulfil our obligations or sub-contract, a full refund of monies paid for that particular part of the journey will be given. We will contact you via mobile telephone of any changes to your booking if issues out of our control arise.


J21 LTD will accept any cancellation made as long as there is at least 24 hour’s notice, however there will be a £15 administration fee per journey.
Any cancellation with less than 24 hours’ notice will be charged at full cost.
Cancellations by E-Mail only.


Tolls are not included in the online quotes and should be paid to the driver or J21 LTD could take it from your card if you prefer.


Any amendments must be made by E-Mail to J21 LTD under no circumstances are amendments allowed to be made via a driver as this will affect your insurance cover

Change of flight/Arrival time – Booking can be changed so long as there is over 24 hours notice, subject to a £15 administration charge per journey.

Less than 24 hours notice - Booking will be charged in full and a new online booking & payment will be required.